She
the internet in lifelong learning recommends, for example, that the tutor ensures that
the roles of participants are all de® ned; this includes whether the tutor is expected to provide expert knowledge,
support and encouragement. She also suggests that the tutor should attempt to create
an ambience by setting the ` tone’ for the group with the ® rst message, stating whether
the atmosphere should be supportive, fast-moving, re¯ ective, focused} unfocussed, etc.
The tutor should attempt to nourish conver